Data Privacy Policy
Your privacy is important to us at Echo Form Collective
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you voluntarily share. This includes your name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. Payment details are also collected when you place orders, though processing is handled securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a tailored service that aligns with your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Echo Form Collective respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data as a priority and implement suitable technical and organizational safeguards to defend it. This involves secure data storage, encrypted transmissions, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data exchanges are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Only personnel authorized to perform services have access to customer data.
Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to defend against evolving threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, rectify, erase, or limit how your personal data is used.
To exercise these rights, contact us using the information at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order information: around three years after the last service interaction
- Payment transaction records: about seven years to satisfy tax and accounting needs
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to help us understand how visitors use our site. Cookies assist us in remembering preferences and assessing site performance.
You can adjust cookie settings in your browser. However, turning off certain cookies may impact site functionality. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Echo Form Collective and our site. We are not accountable for the privacy practices of other websites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically modify this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We recommend reviewing this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Echo Form Collective Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please put "Privacy Request" in the subject line and include as much detail as possible about your request. We aim to reply to all privacy requests within five to seven business days.